Infrastructure Services
Is infrastructure a bottleneck to your digital transformation?
Conduct a discovery assessment to plan your transformation.
Talk to our expertBuild an agile infrastructure to meet your business needs
Best of the brands are struggling to meet customer expectations in today's digital era. To offer superior customer experience, businesses are focusing on digital transformation. Many organizations begin with modernizing the applications and processes with less focus on infrastructure. In due course of time, this strategy leads to infrastructure becoming a bottleneck. Don't let this happen to you.
Challenges
- Data acquisition problems
- Unexpected downtime events
- Security and compliance
- Lack of virtualization and automation
- Lack of efficient data storage architectures
Partner with us to overcome your IT challenges.
Our offerings
Consulting
Innovative and intelligent IT Infrastructure to meet future business growth
Solutions
Improve agility and flexibility with technology agnostic solutions
Design & Build
An highly-agile, scalable and responsive IT Infrastructure
Implementation
Enabling rapid deployment and provisioning of infrastructure resources
Managed Services
Get peace of mind with ongoing monitoring and configuration support
Data Center Management
Holistic view of how all your data centers are performing.
- Consolidation
- Migration
- Transformation
- Virtualization
Server Management
Provide support for remote, physical or virtual server instances physically located at client site or in branch offices.
- Systems Management Services
- Incident and Performance Monitoring
- Incident and Performance Reporting
- Incident Management
- Patch Management
- Vulnerability Scanning
- Identity Access Management
Storage Management
Manage and monitor day-to-day operations including storage devices, data-in-place (snapshots, replication).
- Storage Provisioning (Add, Change, Delete)
- Performance Management
- Workload Placement
- Capacity Management
- Operations Management
- Maintaining the storage environment
- Problem Management
- Change Management
Network Services
Build, standardize and simplify next-gen network infrastructure to ensure high reliability, availability, performance, and cyber resilience - an always on, always available network.
- Data Centre Transformation
- WLAN and LAN Management
- Unified Communications
- Network Automation and Analytics
- Network System Integration Services
- Network Security Services
- IP Address Management
Security Services
Enforce appropriate security policies and assists with any security exceptions or incidents that may occur.
- Operational Management
- Security Incident Management
- Compliance Management
- Audit Support
- Solution Analysis
- Information security advice and guidance
- System Assurance
- Global information security coordination
Workplace Services
Provide employees the seamless, intuitive and personalized experiences that they experience on their devices and applications. Increase workforce productivity and efficiency by designing and deploying secure digital workspaces in hours, not weeks.
- Asset Management Services
- Mobility and BYOD
- Desktop and Application Virtualization
- Unified Communication and Collaboration
- Desktop Engineering
- On-site Support/Field Service
- End-user Gateway Solutions
IT Service Desk
Improve the efficiency of your IT support during after-hours, troubleshoot issues faster, streamline and manage complex ticketing process, expert niche skills, or completely manage services with our IT Service Desk.
- IT support beyond regular business hours (off-hours, weekends, etc.)
- Full time & Shared resource Support
- Incident Prioritization
- Multi-location Support
- Knowledge Base Management
- 24x7x365 Access to Service Desk
- Remote Takeover Support
Disaster Recovery & Back-up
- Planning and deployment/setup
- Robust recovery plans
- Data Replication
- Systems/VM backup
- Application Deployment
- Periodic Failover testing
Talk to our experts to custom build solutions that meet your business requirements.
Our Capabilities
Discovery: We are Listening
During Discovery we understand your business objectives and an accurate view of your IT environment. The overall results of the assessment are split into two main parts –
- Health Result: Relates to the current state of the environment. Are the key components and services functioning the way they should, systems online and responsive, and so on.
- Risk Result: Relates to the potential future state of the environment. Are there processes, documentation, and systems in place that would help mitigate future problems in the environment? This can include change control, monitoring, SLAs, training, and so on.
Based on the assessment findings, your IT goals, business impact and value for your organization, we establish a remediation plan. The plan is customized and prioritized to improve the Active Directory environment.
Infrastructure Maturity Continuum
We infuse the best practices, create a roadmap and transform your IT environment to a state of higher maturity to improve your services.
- Level One: Disparate tools, standalone systems, non-standard technologies, processes, and procedures define this level.
- Level Two: Infrastructure that has systems, tools, and processes in place but lacks standardization falls under this level. In the absence of standardization, ad-hoc decisions will be made to adapt digital transformation, and this can be more harmful than beneficial in the end.
- Level Three: Tools and processes are in place, but the infrastructure may not be cost effective. It could be that data is stored in-house, and the cost of running a data center far outweighs the benefits.
- Level Four: Infrastructure can be moved to the cloud and is ready for transformation. Also, legacy systems are replaced by platforms and applications, can be shifted to the cloud, without interrupting existing business processes.
- Level Five: Maturity in IT infrastructure sees a complete integration of tools, technologies, processes, and practices.
Global Delivery Model
Trigent with its global delivery model provides "follow the sun" advantage to its customers. This delivery model allows you to focus on your core competencies; while we manage the technology operations with the help of an international team.
Learn moreTransformational Approach
You'll need an agile technology infrastructure to withstand tomorrow's competitive demands. One that is able to adapt to new business models, scalable, improve reliability and performance. Our approach helps you identify where and how to prioritize your infrastructure transformation, align it with your business goals, gain consensus from your team on issues and priorities, define key actions for closing gaps and document the benefits.
Trigent helps you leapfrog to higher maturity levels.
Benefits
- Standardize and streamline your IT services.
- Prevent infrastructure sprawl with analytics.
- Protect against data breach.
- Reduce Total Cost of Ownership (TCO) and CapEx.
- Automate and orchestrate your data center.
- Improved overall SLAs (FCR, MTTR, cost/call etc.) and ability to respond to business.